Cookie Policy

Last Updated: December 2025

1. Introduction

This Cookie Policy explains how Maxlife Care Ltd (“we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit our website at www.crestahealthcare.com (the “Website”). This policy should be read in conjunction with our Privacy Policy and Terms of Use.

By continuing to browse and use our Website, you are agreeing to our use of cookies in accordance with this Cookie Policy. If you do not agree with our use of cookies, you should change your browser settings accordingly or refrain from using our Website.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

Cookies typically contain two pieces of information: a site name and a unique user ID. When you visit a website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

3. How We Use Cookies

We use cookies for the following purposes:

• Essential Website Functionality: To enable you to navigate our Website and use its features, such as accessing secure areas;
• Performance and Analytics: To understand how visitors interact with our Website by collecting information about pages visited, time spent on the Website, and any error messages;
• Functionality and Personalization: To remember your preferences and settings, such as language preference and region;
• Security: To identify and prevent security risks and fraudulent activity;
• Service Improvement: To analyze trends and measure the effectiveness of our services;
• User Experience Enhancement: To provide enhanced features and personalized content.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Website. They enable basic functions like page navigation, access to secure areas, and form submissions. Without these cookies, our Website cannot function properly.

Examples include:

• Session cookies that enable you to navigate through our Website;
• Authentication cookies that identify you when you log in;
• Security cookies that help detect malicious activity and protect user data.

Legal Basis: These cookies are necessary for the performance of a contract with you or to comply with a legal obligation.

4.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our Website, such as which pages are visited most often, how much time users spend on each page, and whether users encounter error messages. All information collected by these cookies is aggregated and therefore anonymous.

We use this information to:

• Improve the performance and design of our Website;
• Understand user behavior and trends;
• Test different designs and features;
• Monitor and analyze the effectiveness of our services.

Legal Basis: Legitimate interests in improving our Website and services.

4.3 Functionality Cookies

These cookies allow our Website to remember choices you make (such as your user name, language, region, or theme preference) and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on content.

Examples include:

• Remembering if you’ve been asked to participate in a survey;
• Storing your preferences for text size, fonts, and other customizable elements;
• Remembering your location for region-specific content.

Legal Basis: Legitimate interests in providing personalized services and improving user experience.

4.4 Targeting and Advertising Cookies

We currently do not use advertising cookies. However, if we decide to implement them in the future, we will update this policy and seek your explicit consent where required by law.

5. Session vs. Persistent Cookies

Session Cookies: These are temporary cookies that expire when you close your browser. They allow our Website to link your actions during a single browsing session.

Persistent Cookies: These remain on your device for a set period or until you delete them. They help us recognize you as a returning visitor and remember your preferences across multiple browsing sessions.

6. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Website and deliver content on and through the Website. These third parties may include:

• Analytics Providers: Such as Google Analytics, to help us understand how users interact with our Website;
• Social Media Platforms: If you choose to share content via social media buttons on our Website;
• Service Providers: That help us deliver specific functionality or features.

Please note that we do not control these third-party cookies, and we recommend that you check the relevant third party’s website for more information about their use of cookies.

7. How to Control and Delete Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting your browser settings.

7.1 Browser Controls

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience.

Popular browser cookie management guides:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Privacy, search and services → Cookies and site permissions
• Internet Explorer: Tools → Internet Options → Privacy → Advanced

7.2 Opting Out of Analytics

If you wish to opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout

7.3 Mobile Devices

If you access our Website through a mobile device, please refer to your device’s settings or help materials to learn how to manage cookies and other tracking technologies.

Important: Please note that if you disable or refuse cookies, some parts of our Website may become inaccessible or not function properly. Strictly necessary cookies cannot be disabled as they are essential for the Website to function.

8. Do Not Track Signals

Some web browsers incorporate a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no industry standard for how websites should respond to DNT signals. At present, our Website does not respond to DNT signals.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Cookie Policy on this page with a new “Last Updated” date.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.

10. Your Rights Under Data Protection Law

Under UK data protection law, you have certain rights regarding the personal data we collect through cookies. These rights include:

• The right to access your personal data;
• The right to rectification of inaccurate data;
• The right to erasure in certain circumstances;
• The right to restrict processing;
• The right to data portability;
• The right to object to processing based on legitimate interests.

For more information about your rights and how we process your personal data, please refer to our Privacy Policy.

11. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Maxlife Care Ltd

Address: Unit 9 Suite 5 Oldham Street, Joiners Square Industrial Estate, Stoke-On-Trent, England, ST1 3EY

Email: info@maxlifecareltd.co.uk
Phone: 01785 561759
Website: www.maxlifecareltd.co.uk

Your Consent: By continuing to use our Website, you consent to our use of cookies as described in this Cookie Policy. You can withdraw your consent at any time by adjusting your browser settings or by contacting us directly.